Applies to all orders placed on usedmotorcycle.co.uk
UK & International — Worldwide Delivery
Free
Global Shipping
No hidden freight charges — ever
2–3
Days in Europe
Standard European delivery window
60
Day Returns
Full refund, no cost to you
13mo
Bike Warranty
Full motorcycle coverage included
Section 01
Delivery Policy
We deliver to every corner of the world — from the UK and Europe to North America, Asia, Australia, and beyond. Your order price covers delivery in full. There are no surprise charges at checkout or after dispatch.
Global Free Shipping — Included in Your Order Total
All destinations worldwide — no additional delivery fee
At Used Motorcycle Co.UK, we believe the price you see is the price you pay — full stop. Delivery to any country in the world is included in your order total. Whether you’re based in London, Los Angeles, Dubai, or Sydney, you will not be charged a separate shipping fee. The total you see at checkout is the total you pay.
This applies to all product categories: motorcycle parts, accessories, consumables, and full motorcycles. We absorb the logistics cost as part of our commitment to offering fair, transparent pricing to every customer, regardless of location.
Standard Delivery Timeframes
Estimated transit times from date of dispatch
All delivery timeframes are calculated from the point of dispatch — i.e., the day your item leaves our warehouse or partner facility. You will receive a dispatch confirmation email with full tracking information.
Destination Zone
Countries / Region
Standard (2nd Class)
Express
Shipping Cost
🇬🇧 United Kingdom
England, Scotland, Wales, N. Ireland
1–2 Business Days
Next Day
Included
🇪🇺 Europe
EU member states + EEA countries
2–3 Business Days
1 Business Day
Included
🌎 Americas
USA, Canada, Latin America
3–5 Business Days
2–3 Business Days
Included
🌏 Asia Pacific
Australia, NZ, Japan, SE Asia
3–5 Business Days
2–3 Business Days
Included
🌍 Middle East & Africa
UAE, Saudi, South Africa & rest
4–6 Business Days
2–3 Business Days
Included
🌐 Rest of World
All other countries
5–7 Business Days
3–4 Business Days
Included
⏱️
Please note — Business Days Only
All delivery windows are in business days (Monday–Friday), excluding UK public holidays. Orders placed after 2:00 PM GMT will be processed on the following business day. Custom or specialist items may require additional lead time; we will communicate this clearly at the time of order.
Standard vs. Express Delivery
Choose the option that works best for your schedule
📦
Standard Delivery
Included in every order
Europe
2–3 Business Days
Outside Europe
3–5 Business Days
Cost
FREE — Included
Tracking
Full tracking included
⚡
Express Delivery
Priority — cost confirmed on request
Europe
1 Business Day
Outside Europe
2–3 Business Days
Cost
Quoted per order
Tracking
Priority tracking included
💬
How to Request Express Delivery
Express delivery is available on request for all orders. To arrange express shipping, please contact us before placing your order or immediately after — we will confirm the exact cost based on your location, item type, and current carrier availability. Express surcharges are calculated at cost and are always communicated transparently before we charge anything.
⛔
Important: No Collection or Pick-Up Available
All orders placed on Used Motorcycle Co.UK are dispatched and delivered exclusively by courier and specialist freight carriers. We do not offer customer collection, in-person pick-up, or local hand-delivery under any circumstances.
This policy exists for an important operational reason: our inventory is sourced from multiple warehouses and partner storage locations across the UK and Europe. The item you purchase may be located at a different facility from our primary base — and in many cases, multiple items in a single order may be dispatched from different locations simultaneously. Coordinating customer collection from our fulfilment network is therefore not feasible.
Every order will be professionally packaged, insured in transit, and tracked from dispatch to delivery. No exceptions to the delivery-only policy can be made.
Section 02
Refund & Returns Policy
Your satisfaction is our priority. If for any reason you are not completely happy with your purchase, our returns process is straightforward, fair, and completely free of charge to you.
60-Day Hassle-Free Returns
Full refund at no cost to the customer — parts, accessories, and consumables
We offer a 60-day return window on all eligible products purchased from usedmotorcycle.co.uk. If you are not satisfied with your order for any reason — whether the item arrived damaged, was not as described, or simply isn’t right for your application — you are entitled to a full refund.
Return shipping is fully covered by us. You will not be asked to pay postage, carrier fees, or any administrative charge to return an item. We will arrange collection from your address or provide a pre-paid return label depending on the size and nature of the item.
60
Days to Return
From the date of purchase for all parts, accessories & consumables
£0
Return Cost to You
We cover all return postage, collection, and handling fees — no exceptions
Items Eligible for Return:
All spare parts — engine components, suspension, brakes, exhausts, electrical parts
Items received damaged — report within 7 days of delivery with photos
Incorrect items dispatched — where the item received differs from what was ordered
📋
Return Conditions
Items must be returned in the same condition in which they were received. Parts that have been fitted, modified, or used may not qualify for a full refund unless the return is due to a defect or misdescription. We ask that you retain all original packaging where possible. All return requests must be initiated within the 60-day window from the original purchase date.
How to Initiate a Return
Simple 4-step process — we do the heavy lifting
1
Contact our returns team
Email us at returns@usedmotorcycle.co.uk or reach us via our Contact page within 60 days of purchase. Include your order number, the item(s) you wish to return, and the reason for return.
2
We confirm and arrange collection
Our team will respond within 1–2 business days to confirm your return is approved. We will arrange a courier collection from your address or send you a pre-paid return label by email — whichever is most convenient for the type of item being returned.
3
Package and hand over the item
Repack the item securely — ideally in its original packaging if retained. Attach the return label or hand the item to the scheduled collection driver. No further action is required on your part once the item is collected.
4
Receive your refund
Once the item is received and inspected at our facility — typically within 3–5 business days of collection — your full refund will be processed back to your original payment method. Refunds typically appear within 3–7 business days depending on your bank or payment provider.
🏍️Full Motorcycles Only
All Complete Motorcycles Include a 13-Month Manufacturer Warranty
Every complete motorcycle sold through Used Motorcycle Co.UK comes backed by a comprehensive 13-month warranty. This warranty covers mechanical defects, engine faults, gearbox failures, and electrical issues arising from normal use. It is valid from the date of delivery and applies to all full bike purchases — new, used, and refurbished — regardless of brand or model.
Warranty claims are handled directly through our support team. In the event of a covered fault, we will arrange repair, replacement, or a full refund at our discretion, at no cost to you.
13MonthWarranty
🌍
Worldwide Free Delivery
⚡
Express Available Globally
🔄
60-Day Free Returns
🏍️
13-Month Bike Warranty
🔒
Secure Tracked Delivery
📞
Dedicated Support Team
FAQs
Common Questions
Answers to the questions we hear most often about delivery and returns. Can’t find what you need? Contact us directly.
Is shipping really free to every country?
Yes — completely. There are no hidden freight surcharges, fuel levies, or remote area fees. The total at checkout is the total you pay. This applies to every country we ship to, including islands and remote regions, though very remote locations may be subject to confirmation from our logistics team.
Can I collect my order in person?
No — collection is not available under any circumstances. Our stock is managed across multiple warehouse and partner locations throughout the UK and Europe. All orders are dispatched by professional carriers and delivered directly to your specified address. This ensures safe, tracked, and insured delivery of every item.
How do I know when my order has been dispatched?
You will receive an automated dispatch confirmation email as soon as your order leaves our facility. This email will include your carrier name, tracking number, and a direct link to the tracking portal. For large or specialist freight (full motorcycles), our team will also send a manual notification with estimated delivery window.
What if my item arrives damaged?
Report damaged deliveries to our team within 7 days of receipt, with photographs of the damage and the packaging. We will arrange an immediate replacement or full refund, and collect the damaged item at no cost to you. We will also file a claim with the carrier on your behalf — you do not need to deal with the carrier directly.
How long does the refund take to reach my account?
Once your returned item has been received and inspected — typically 3–5 business days after collection — we will process your refund immediately. It then takes 3–7 working days to appear in your account depending on your bank or payment provider. You will receive an email confirmation when the refund is issued from our end.
Does the 13-month bike warranty cover used motorcycles?
Yes. The 13-month warranty applies to all complete motorcycle purchases — new, pre-owned, and refurbished. Each motorcycle is inspected and assessed prior to listing, and the warranty covers mechanical and electrical defects arising under normal use. Warranty terms for specific models are confirmed in writing at the point of sale.
Can I exchange an item instead of getting a refund?
Absolutely. If you’d prefer to exchange your item for a different specification, size, or model, contact our returns team and we’ll arrange it. If there is a price difference, we’ll only charge or refund the difference. Exchanges follow the same 60-day window and are equally free of charge to you.
What’s the difference between standard and express delivery costs?
Standard delivery is always free and included in your order. Express delivery is available at an additional cost which varies based on your location, the weight and dimensions of the item, and carrier availability at the time of your order. We always confirm the exact express surcharge before processing — you are never charged without prior agreement.
Still Have a Question?
Our team is on hand to help with delivery queries, returns, and everything in between. Reach out and we’ll come back to you fast.
